55g Privacy Policy – How We Handle Your Personal Information

When you register an account with 55g, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We may also collect a government-issued identification document during the verification process to confirm that you meet the minimum age requirement of 21 years. Financial information such as your preferred payment method, GCash or Maya account details, and transaction history is collected to process deposits and withdrawals accurately. We also collect technical data such as your IP address, device type, browser version, and session activity to maintain platform security and detect any unusual account behaviour. All information collected is limited to what is strictly necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for identity verification and regulatory compliance. You may be asked to update your information periodically to ensure that our records remain accurate and current.

The personal data we collect is used exclusively to operate, maintain, and improve the 55g platform for players in the Philippines. Your account information is used to authenticate your identity each time you log in, to process financial transactions, and to communicate important account-related updates to you. We use your transaction history and gameplay data to detect fraudulent activity, prevent money laundering, and ensure that the platform remains fair and secure for all players. Technical data such as device and session information helps us optimise platform performance across different mobile devices and network conditions commonly used in the Philippines. We may use your email address or mobile number to send you service notifications, security alerts, or updates about changes to our policies — we do not send unsolicited marketing messages without your explicit consent. Aggregated and anonymised data may be used internally for analytics and platform improvement, but this data cannot be used to identify any individual player. We do not use your personal data for any purpose that is incompatible with the purposes described in this Privacy Policy.

55g does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes — this is an absolute commitment we make to every player on our platform. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers, but only to the extent necessary for them to perform their specific function. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any other purpose. In certain circumstances, we may be legally required to disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines if required by applicable law or a valid legal order. We will notify you of any such disclosure where we are legally permitted to do so. In the event of a business restructuring or change of ownership, your data may be transferred to a successor entity, but only under the same privacy protections described in this policy. We will always inform you of any material changes to how your data is shared.

All personal data collected by 55g is stored on secure servers with industry-standard encryption applied both in transit and at rest, ensuring that your information is protected from unauthorised access at every stage. We implement strict access controls so that only authorised personnel with a legitimate operational need can access player data, and all such access is logged and audited regularly. Our platform uses secure HTTPS connections for all data transmissions between your device and our servers, and we apply additional security layers for financial transactions to prevent interception or tampering. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine regulations governing online gaming and financial record-keeping. When data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule. While we take every reasonable precaution to protect your data, no system is entirely immune to risk, and we encourage you to use a strong, unique password for your 55g account and to enable any available account security features. If you suspect that your account has been compromised, please contact our support team immediately at [email protected].

As a player registered with 55g in the Philippines, you have specific rights with respect to the personal data we hold about you, and we are committed to honouring those rights promptly and transparently. You have the right to request access to the personal information we hold about you, including a summary of how it is being used and with whom it has been shared. You also have the right to request corrections to any inaccurate or incomplete data in your account profile, and we will action such requests within a reasonable timeframe. If you wish to have your personal data deleted, you may submit a request to [email protected], and we will process your request subject to any legal obligations that require us to retain certain records. You have the right to object to the processing of your data for specific purposes, including direct marketing, and to withdraw any consent you have previously given at any time without affecting the lawfulness of prior processing. If you believe that your data rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. We take all data rights requests seriously and will respond to your enquiry within 30 days of receipt.

55g uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session state, and gather anonymised analytics data that helps us understand how players interact with the site. Essential cookies are required for the platform to function correctly — they enable features such as keeping you logged in during a session and remembering your language and display preferences. Analytics cookies help us understand which pages are most visited, how long players spend on different sections, and where technical issues may be occurring, allowing us to continuously improve the platform experience. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect the functionality of certain platform features. By continuing to use the 55g platform, you consent to the use of cookies as described in this section. For more detailed information about the specific cookies we use and their purposes, please contact our support team.

55g reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or the services we provide on the platform. When material changes are made, we will notify registered players via the email address associated with their account and publish the updated policy on this page with a revised effective date clearly displayed at the top. We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your personal information. Your continued use of the 55g platform after the effective date of any changes constitutes your acceptance of the updated policy. If you do not agree with any changes to this policy, you should stop using the platform and contact [email protected] to discuss your account options. The most current version of this Privacy Policy will always be accessible at this page. We are committed to maintaining the highest standards of data privacy for every player in the Philippines who chooses to trust 55g with their personal information.